USPS Office of Inspector General Releases Business Reply Mail Report

With the guidance of the News/Media Alliance and its members, the United States Postal Service Office of Inspector General (OIG) released a report on Business Reply Mail (BRM) on October 12. Mailers had expressed concerns with the timeliness and consistency of BRM service; therefore, the OIG evaluated the effectiveness of the Postal Service’s BRM operations. Their findings indicate that mailers and their customers value BRM service, but processing delays, insufficient data, and incomplete close-out procedures hinder operational effectiveness and customer satisfaction. The OIG recommends that USPS management develop strategies to ensure sufficient management and oversight.

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