With the guidance of the News/Media Alliance and its members, the United States Postal Service Office of Inspector General (OIG) released a report on Business Reply Mail (BRM) on October 12. Mailers had expressed concerns with the timeliness and consistency of BRM service; therefore, the OIG evaluated the effectiveness of the Postal Service’s BRM operations. Their findings indicate that mailers and their customers value BRM service, but processing delays, insufficient data, and incomplete close-out procedures hinder operational effectiveness and customer satisfaction. The OIG recommends that USPS management develop strategies to ensure sufficient management and oversight.
Holly Lubart is Vice President, Government Affairs at the News/Media Alliance. Previously, she served as Vice President of Government Affairs for the PA NewsMedia Association and started her career as a journalist. Lubart has over 20 years of political and communications experience.